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Crowd Buy - FAQ

1. What is Crowd Buy?
When we shop in stores, we pay the retail price. However, when a product we want is imported, the retail price we pay is generally at least 15% to 35% higher than the retail price paid by a consumer in the exporting county. This is because importing goods have logistics, warehousing, and other expenses that increase the costs of the local retailer.
When many of us (i.e., a crowd) want the same product, we can buy in bulk from the manufacturer or a wholesaler in that country directly, consolidate our shipping, and also avoid inventory costs, which means an overall lower price, hence the term “Crowd Buy”!
2. How does Crowd Buy work?
Step 1: Place a Pre-Order on the Chez Chia website.
The price you pay is guaranteed to be LOWER THAN OR EQUAL TO the price paid by a consumer in the exporting country.
Step 2: If the number of Pre-Orders exceeds the Minimum Order Quantity before the deadline, the Crowd Buy is successful!
Step 3: Once the Crowd Buy is on, just sit back and relax! We will take care of all the rest.
Step 4: When the product arrives in Hong Kong, we will notify and ship it out to you! You only pay local shipping.
Step 5: Enjoy your new purchase knowing that you paid the same price as a customer in the product’s exporting country!
3. I have placed a Pre-Order on your website. How do I know if the Crowd Buy is successful?
When the Minimum Order Quantity has been reached, you will receive an order confirmation email from us with the subject “Order status is updated to: Confirmed.” Receipt of this email serves as confirmation that the Crowd Buy was successful.
4. What happens if the Minimum Order Quantity is not met?
If the number of pre-orders does not meet the minimum order quantity before the deadline, the transaction will be cancelled. We will process your full refund within 24 hours; your refund will be issued in the same form as the original payment.
5. When will I receive my order if the Crowd Buy is successful?
In the product description, there is an Expected Shipping Date. The Expected Shipping Date is based on the delivery date provided by the manufacturer/wholesaler; the actual shipping date may be earlier or later.
Once the products arrive in Hong Kong we will notify you and arrange for product delivery. When your order has been shipped, you will receive an email with the subject “Delivery status is updated to: Fulfilled” that contains a tracking number for you to track your shipment.
6. I changed my mind; can I cancel my order? What is the exchange and return policy for Crowd Buy?
Since Crowd Buy is operated on the model of a “Minimum Order Quantity” so that we can obtain bulk pricing and consolidate shipping costs, once your order has been confirmed, it cannot be cancelled or returned.
7. What if there’s a delay?
In the event that, due to unforeseen circumstances leading to actual shipping date being delayed for more than 30 days after the Expected Shipping Date, your order will be cancelled and we will issue your full refund in your original payment method.
8. I received my product but it’s defective. What do I do?
If you received a defective product, please contact us within 3 days of delivery; we will contact the manufacturer on your behalf to arrange for an exchange.
If you do not contact us within 3 days of delivery, Chez Chia will not be responsible for any defective products.
9. How do you come up with the Crowd Buy price?
In the product description, you will see the Benchmark Retail Price used for setting the Crowd Buy price. It includes the currency, source, and the date (Hong Kong time) on which the price was obtained and exchanged into HKD. During the pre-order period, the Crowd Buy price will not change even if the Benchmark Retail Price has been raised or lowered, or if the exchange rate fluctuates.
10. What do you consider when setting the Benchmark Retail Price?
If a product has an official retail website, we will give the official retail price priority consideration when setting the Benchmark Retail Price. In addition, we will also compare the prices of other retailers that sell the product. In the U.S. for example, we might look at Walmart, Home Depot, Walgreens, Amazon, etc.
When a country or region imposes tax on local consumers, such as the state sales tax in the U.S., the consumption tax in Japan, or GST in European countries, we reserve the right to take these factors into consideration when setting the Benchmark Retail Price.
11. I don’t see a product I want. Are you going to have more products?
Of course! Chez Chia is dedicated to offering items that will help make your home and family safer. There are several new products that we hope to introduce to you soon!
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