When you place an order on our Website, you will receive an acknowledgement email with your order details and shipping information. Please ensure the contact number and delivery address you have provided are correct.
If you have created an account with us, you can log in and view the status of your order.
Orders received by 1:00pm Hong Kong time (GMT+8), Monday through Friday, will be processed on the same business day and shipped within the next 2 business days. Orders received after 1:00pm Hong Kong time (GMT+8) or on weekends and holidays will be processed on the next business day and shipped within the following 2 business days.
We will contact you by email if there is a delay in your order beyond the normal processing time.
For a list of Hong Kong public holidays, please click here.
Shipping will be suspended when the Hong Kong Observatory issues a Black Rainstorm Signal or Tropical Cyclone Signal No. 8.
If paying by credit card or PayPal, you will be charged immediately for your order.
If paying by bank transfer, your order will not be dispatched until we have confirmed receipt of your payment. To facilitate this process, please quote your order number when arranging the transfer of funds. An email will be sent to you to confirm receipt of payment.
All orders placed on our Website will be transacted in Hong Kong Dollars (HKD).
You may choose to display the product prices in your local currency; rates are based on http://www.xe.com and updated daily. However, please note that prices in currencies other than HKD are for reference only.
The actual amount you pay in your local currency will depend on the exchange rate used by PayPal or your bank.
Pricing & Availability
Despite our best efforts, our Website may occasionally contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability. For this reason, we reserve the right to correct any errors and to change or update information at any time without prior notice.
If any such correction is necessary after you place your order, we will notify you as soon as possible. You may choose to cancel your order and receive a full refund. We sincerely apologize in advance for any inconvenience or frustration this may cause.
Terms of Sale
When you place an order on our Website, you will receive an acknowledgement email confirming the receipt of your order. This email is an acknowledgement only and does not constitute our acceptance of an order. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer.
Within Hong Kong
Orders shipped to Hong Kong Island, Kowloon, and New Territories will be charged a flat rate of HK$45.
Expected delivery within 1-3 working days after day of posting.
To Taiwan & Macau
Expected Delivery Time
Shipping Fee* (HKD)
Non-battery products only
3-5 working days
2-4 working days
*Kindly note that the above shipping charges are based on a shipment weight of 1kg. We may advise additional shipping charges if your package exceeds 1kg.
To Other Locations
We ship worldwide. Shipping rates are based on the package size, weight, destination, and the courier; actual charges will be billed to customer. Please contact us before placing your order.
Please ensure the contact number and delivery address you have provided are correct, as the customer will bear the cost of return if delivery cannot be made due to unreachable contact number or incorrect address.
Delivery time mentioned above is for reference only and cannot be guaranteed. Customers with delivery addresses in remote areas may experience increased delivery times. Delivery time may also be delayed due to circumstances beyond our control, such as address verification, weather conditions, or customs control.
Customs & Duties
When you place an order to be shipped outside of Hong Kong, your order may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment is responsible for paying all additional charges required for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for more information.
We will take all reasonable care to ensure that all product details and descriptions appearing on our Website are accurate at the time when the relevant information was first entered. We have made every effort to display as accurately as possible the appearances of the products, including in the use of computer generated imagery. What you see may depend on your equipment, screen or monitor and we are therefore unable to guarantee that a product's images are an accurate representation of the actual merchandise. Please refer to our Return Policy if you are not completely satisfied with a product you received.
Our goal is to provide you with quality products and to ensure that you are happy with your purchase. To that end, we inspect each product we sell and prepare every shipment with the utmost care. If you have any questions or concerns, please do not hesitate to email us.
Damaged or Defective Product
If your package arrived damaged, please refuse the acceptance of the package and let us know immediately.
If you received a defective product, please contact us within 7 days of delivery to arrange for an exchange.
If you changed your mind, we will offer a full refund on the purchase price of the merchandise for any unopened product returned within 5 days of delivery. Please contact us within 3 days of receiving your delivery to obtain a Merchandise Return Form.
The original product packaging and any protective wrapping must be intact in order for us to accept the return.
We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for packages lost or damaged in transit.
Chez Chia reserves the right to deny refund if the returned merchandise does not meet the above conditions.
Regretfully, we do not cover the cost of return shipping at this time.
We will process your refund once we have received and accepted your return. Your refund will be issued in the same form as the original payment. For purchases made with a credit or debit card, the refund can take up to 30 days to show up on your account. If you made the purchase using your bank account or PayPal balance, funds can take 3-5 days to arrive in your account.
Kindly note that if you received free shipping on your order, we may deduct the shipping fees we incurred to send your shipment.
For products with a manufacturer’s warranty, if you experience problems with the product after 10 days of the delivery date, please contact the manufacturer directly for support services.
Intellectual Property Rights
This website and any information available on it including, but not limited to, text, graphics, icons, images, software, source code and trademarks, are protected by copyright, design, trademark and other Intellectual Property Rights owned or controlled by us and/or our licensors. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this Website for any purpose without our prior written permission except that you may download materials displayed on the site for non-commercial, home personal use only as long as you keep all copyright, trade mark and other proprietary notices intact.
All right, title and interest in the Intellectual Property Rights in this Website shall at all times remain the property of us and/or our licensors. Customers and visitors are not authorized to use the same unless you have obtained express written permission from us and/or our licensors, as the case may be.
Links to Other Sites
Our Website may contain links to other independent third-party websites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under our control, and Chez Chia is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
The information provided on this Website is for reference only. To the extent permitted by law, we disclaim all implied and/or express warranties and make no representation as to the accuracy, suitability, applicability or completeness of any information on this Website. We assume no liability for any loss or damage arising from the use or reliance of the information on this Website or for anything posted on or linked to the Website, including without limitation any mistake, error, omission, infringement, defamation, falsehood or other material or omission that might offend or otherwise give rise to any claim or complaint.
We make no warranties or representations in respect of your ability to access the Website, and do not warrant that the functions of the Website shall be uninterrupted or error or defect free.
Limitation of Liability
By accessing and using this site you acknowledge and accept that the use of the Website is at your own risk. We shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for loss of profit or revenue arising out of any use of, access to, or inability to use or access the Website. Without limiting the foregoing:
THIS WEBSITE AND ALL INFORMATION AND MATERIALS CONTAINED ON IT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS AS TO TITLE, QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE , PRIVACY OR NON-INFRINGEMENT.
WE HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENTS OF THE WEBSITE.
WE ASSUME NO RESPONSIBILITY AND SHALL NOT BE LIABLE (TO THE EXTENT PERMITTED BY LAW) FOR ANY DAMAGE OR INJURY ARISING OUT OF ANY USE OF OR ACCESS TO THE WEBSITE, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, INTERCEPTION OF ONLINE COMMUNICATION, SOFTWARE OR HARDWARE PROBLEMS (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR COMPATIBILITY PROBLEMS), THEFT, DESTRUCTION OR ALTERATION OF THE WEBSITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR, UNDER ANY OTHER CAUSE OF ACTION RESULTING DIRECTLY OR INDIRECTLY FROM ANY ACCESS OR USE OF THE WEBSITE, OR ANY UPLOADING, DOWNLOADING OR PUBLICATION OF DATA, TEXT, IMAGES OR OTHER MATERIAL OR INFORMATION TO OR FROM THE WEBSITE.
You agree to indemnify and hold Chez Chia, its members, officers, directors, shareholders, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including legal fees), made against Chez Chia by any third party due to or arising out of or in connection with your use of this Website.
Chez Chia reserves the right to amend these Terms & Conditions from time to time, in its sole discretion and without prior notice to its Customers. Customers and visitors are reminded to review the Terms & Conditions regularly to ensure that they are familiar with the most recent version. By accessing and using this Website you agree to be bound by the most recent version of these Terms & Conditions.
In the event of any discrepancy between the English and Chinese versions of the Terms & Conditions, the English version shall prevail.
These Terms & Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, and the Customer and Chez Chia agree to submit to the exclusive jurisdiction of the Hong Kong courts for determining any disputes arising for or in relation to these Terms & Conditions.